Privacy Policy

At The Rustic Wedding Company, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our wedding styling and floristry services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Information We Collect

We collect personal information that you provide to us in the course of engaging with our services. This includes:

Contact Information: Name, email address, phone number, home address.
Event Information: Wedding date, wedding venue.
Payment Information: Credit card details or other payment data necessary for booking our services.
Browsing Information: When you visit our website, we automatically collect information about your device, browsing behaviour, and interactions with our site, such as your device type, IP address, pages visited, and the time you spend on the site.

2. How We Use Your Information

The information we collect is used to:

Provide our wedding styling and floristry services.
Communicate with you regarding your wedding and events.
Process payments and manage bookings.Send you marketing communications if you have opted in to receive them (via Wix email marketing).
Improve our services based on your feedback.

3. Systems and Tools We Use

We use the following systems and tools to process and store your data:

Google Drive,& Google Sheets: For securely storing event details and personal information. Google Drive is a cloud-based storage service, and your data is encrypted both in transit and at rest.
Trello: To track your event planning and communicate internally within our team.
Xero: For invoicing and accounting.
Zapier: To automate workflows between platforms (e.g., capturing contact information and syncing it with our tools).
Gmail, WhatsApp & Apple: For secure communication with clients and team members.
Wix: For website functionality and email marketing communications.

We take all necessary steps to ensure your data is protected when using these services.

4. Website Cookies

When you visit our website www.therusticweddingcompany.com, we may use cookies to enhance your user experience. Cookies are small text files that are stored on your device when you access our website. These cookies help us:

Remember your preferences and settings.
Improve the functionality and performance of the site.
Analyse how visitors interact with our website to improve our services.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to fully use some features of our website.

5. Data Sharing

We do not share your personal information with third parties, except in the following cases:

Wedding Venues: If required, we may communicate with wedding venues regarding the details of your wedding. However, no personal data is shared.
Service Providers: Our third-party tools and services (e.g., Wix, Xero, WhatsApp) may have access to your data, but they do not share it or use it for purposes beyond providing services to us.

We will never sell, lease, or trade your personal data to third parties.

6. Data Retention

We retain the personal data we collect for 6 years from the date of your wedding/event. After this period, your data will be deleted from our systems unless you request otherwise.

7. Your Rights Under GDPR

As a client, you have the following rights regarding your personal data under the GDPR:

Access: You may request to access the personal information we hold about you at any time.
Correction: If any information is inaccurate, you may request that we correct it.
Deletion: You may request that we delete your data and terminate contact with us, including unsubscribing from email communications.
Data Portability: You can request that we transfer your data to another service provider in a usable format.
Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.To exercise any of these rights, please contact us using the details below.

8. Security Measures

We take your privacy seriously and implement appropriate security measures to protect your personal data:

Restricted Access: Only authorized team members have access to your data.
Encryption: Your data is encrypted when stored on third-party apps such as WhatsApp and Apple services.
Password Protection: Our systems are password-protected to ensure that unauthorized individuals cannot access your information.

9. International Transfers

We operate within the UK, and the personal data you provide will be stored and processed within the UK and EU. If your data is transferred outside of these regions (for example, through third-party services), we will ensure that appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be communicated to you via email or through a notice on our website. Please review this Privacy Policy regularly to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your rights under the GDPR, or need to contact us regarding your personal data, please reach out to us:

Email: info@therusticweddingcompany.com

Phone: 07415724635

Address: Unit 4/4a Hawker Business Park, Melton Road, Burton on the Wolds, Loughborough, LE12 5TH, United KingdomY

ou can also find more information about the GDPR on the ICO website.